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All orders of the Matrixx Store are professionally packed and shipped by our support team. If your order or products have been damaged during shipping or the products are not to your satisfaction, you can always return your order within 14 days. Products are excluded for withdrawal if they are damaged/used/worn or washed.

Report your return in advance
For a return please always send an e-mail first to to report your return. Returns without report in advance will not be accepted. Include the following items in your return e-mail:

  • The reason for return 
  • Whether you want to exchange your product or a refund

Products can be exchanged or credited (excluded shipping costs). We don't refund shipping costs which are made for returning the products. You can return your products to:

Matrixx Store 
Industrieweg Oost 7F
6662 NE Elst (Gelderland)
The Netherlands